{"id":225,"date":"2025-06-18T11:53:04","date_gmt":"2025-06-18T11:53:04","guid":{"rendered":"https:\/\/peginastore.com\/?page_id=225"},"modified":"2025-06-23T15:59:24","modified_gmt":"2025-06-23T15:59:24","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/peginastore.com\/?page_id=225","title":{"rendered":"RETURNS POLICY"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Please read our full Terms and Conditions for further informationORDER CANCELLATION POLICY<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Order Cancellation Policy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You have the legal right to cancel your order within <strong>14 days<\/strong> of receiving it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To cancel, please contact our Customer Service team using the methods listed in the <strong>Returns Policy<\/strong>, or complete the cancellation form and send it to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>info@peginastore.com<\/a><br><strong>Post:<\/strong> Flat 1 1 York Road, Hall Green, Birmingham, England, B28 8BD<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order has already been delivered, you must return it within <strong>14 days<\/strong> of cancellation. Return costs are your responsibility unless we offered free returns at purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return Address:<br><strong>Unit 3, Junction 6 Industrial Park, Birmingham, B6 7JJ<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use a reliable delivery service and keep proof of postage. If we don\u2019t receive the item or you can\u2019t provide evidence of return, we may not issue a refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item hasn\u2019t been dispatched yet, we\u2019ll refund you within <strong>14 days<\/strong> of your cancellation. If the product has been sent, we\u2019ll refund you within <strong>14 days<\/strong> of receiving the return or proof of return. Refunds are made to your original payment method \u2014 no extra charges apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item is used, damaged, or missing packaging\/accessories, we may reduce or refuse the refund. Our Customer Service team can advise you on this.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Returns Policy<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We are committed to delivering products that meet the description and quality standards set by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your item is faulty or incorrect, please contact us via:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website form:<\/strong> <a class=\"\" href=\"http:\/\/www.peginastore.com\">www.peginastore.com<\/a><br><strong>Email:<\/strong> <a>info@peginastore.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are accepted within <strong>14 days<\/strong> of delivery. If the item develops a fault after this period, we\u2019ll replace it under warranty.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Holiday Returns:<\/strong> In December, we extend our return window from <strong>1st to 31st<\/strong> to accommodate Christmas purchases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please explain the issue clearly and let us know if you&#8217;d like a <strong>replacement or refund<\/strong>. Include photos or videos showing the problem, if possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we confirm the item is faulty or not as described, we\u2019ll send you a <strong>prepaid return label<\/strong>. You\u2019ll receive updates throughout the return process.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please read our full Terms and Conditions for further informationORDER CANCELLATION POLICY Order Cancellation Policy You have the legal right [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-225","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - 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